Refund Policy

Last updated: August 2026

At PMPprep.app, operated by Certin, we want you to be completely satisfied with your purchase. We offer a 30-day money-back guarantee on all paid subscription plans.

1. Eligibility

You are eligible for a full refund if you request it within 30 days of your initial purchase or subscription renewal. Refund requests made after the 30-day window will be evaluated on a case-by-case basis at our discretion.

2. How to Request a Refund

To request a refund, please email us at support@pmpprep.app with the following information:

• Your account email address.
• The date of purchase.
• The reason for your refund request.

3. Processing Time

Once your refund request is approved, we will process the refund to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to reflect the refund on your statement.

4. Lifetime Plan Refunds

Lifetime plan purchases are eligible for a full refund within 30 days of purchase. After 30 days, lifetime plan purchases are non-refundable.

5. Free Tier

The free tier of PMPprep.app does not require payment, so no refund is applicable. If you are on the free tier and wish to stop using the Service, you may simply delete your account.

6. Subscription Cancellation

Cancelling your subscription is separate from requesting a refund. When you cancel, you will retain access to paid features until the end of your current billing period. If you would like a refund in addition to cancellation, please follow the refund request process described above.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at support@pmpprep.app.